Mallow FAQs

Find answers to Frequently Asked Questions about Mallow's features, pricing, and more.

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What are Mallow's payment processing fees?

Bank Transfers 
ACH and EFT bank transfers carry a fee of only $0.10 per transaction (compare that to the industry average of 1%).

Credit / Debit Cards: 
You get "Interchange+" rates for card payments, which is a fancy way of saying we give you the lowest possible fee we can secure.

As such, the fee to accept card payments will vary depending on the card being used.

Debit cards: 0.35%
Credit cards: between 1.30% and 2.95%

Across all Mallow customers, the average card fee is less than 2.2%

How can Mallow provide such low transaction fees?

We implement two strategies to save you money:

First, we secure Level 2 and Level 3 data on each transaction to create more reliable and secure payments. In exchange, credit card brands provide Mallow customers with discounted processing fees!

Second, instead of hoarding a large fee margin on each of your transactions, we forfeit our margin and give it back to you as savings.

What is "Interchange+" pricing?

Interchange is a bank fee charged for processing credit and debit cards. When a card payment is made, the merchant's acquiring bank pays an interchange rate to the cardholder’s issuing bank.

Interchange rates are set by card networks (Visa, American Express, etc.), and vary depending on multiple factors, including the type of card used, the merchant's industry, and where the transaction occurs.

So how does Interchange+ pricing work?

Instead of charging you a fixed fee for every single card transaction, we bundle the Interchange rate with the payment processing costs and pass them on to you. That means you'll get the lowest possible fee on every single transaction!

Can Mallow do subscription-style invoicing?

Yes!

With Mallow, you can set your clients up on a subscription with both credit/debit cards and bank transfers.

Can Mallow do recurring / scheduled invoicing?

Yes!

With Mallow, you can create invoices that are delivered to clients on a hands-free recurring schedule. Set it, and forget it!

Does Mallow have document eSignature capabilities?

Yes! 

You can ditch your expensive eSignature subscription thanks to Mallow's built-in eSignature tools.

You can use our library of templates, or create your own with our intuitive builder.

Just add the necessary details, send it to your clients, and start collecting digital signatures. Everyone will receive a downloadable copy when the document has been signed!

Who can use Mallow?

Mallow is available only to businesses and professionals that are legally registered in the USA and Canada.